PRIVACY POLICY

Who we are. Drumming Solutions Australia sells drumming accessories and related products through its website and online store. Privacy enquiries can be sent to support@drummingsolutionsaustralia.au once that mailbox is active.

Information we collect. We may collect information you provide when you place an order, create an account, contact support, join a mailing list, submit a warranty or return request, or communicate with us. This can include your name, email address, phone number, billing and delivery details, order details, support messages, product-fit information, photos or videos you choose to provide, and marketing preferences.

Website and transaction information. Our ecommerce, analytics, security and hosting providers may process technical information such as IP address, browser or device information, website activity, cookies and transaction identifiers. Payment information is processed through the payment services used by the store.

How we use information. We use information to process and deliver orders, provide customer support, assess product compatibility, handle returns and consumer-guarantee claims, prevent fraud and misuse, improve products and the website, maintain business records, comply with legal obligations and, where permitted, send marketing communications.

Sharing information. We may provide information to service providers where reasonably needed to operate the business, including ecommerce hosting, payment processing, freight and postal services, email providers, analytics, IT/security providers, manufacturers or fulfilment partners where required, professional advisers and government or regulatory bodies where required by law.

Overseas processing. Some technology, payment, email, analytics, manufacturing or service providers may store or process information outside Australia. The countries involved can vary by provider and service configuration.

Marketing. We will seek consent where required before sending commercial marketing email or SMS. Every commercial message will identify Drumming Solutions Australia, include current contact details and provide an easy unsubscribe method. Unsubscribe requests will be actioned within the period required by Australian spam law.

Access and correction. You can contact us to ask about personal information we hold about you or to request correction. We may need to verify your identity before providing information.

Security and retention. We take reasonable steps appropriate to a small ecommerce business to protect business and customer information. We retain information for as long as reasonably required for orders, customer service, legal, tax, accounting, fraud-prevention and product-safety purposes.

Policy changes. We may update this policy as the business, website or legal requirements change. The current version should be published on the website with its effective date.